IAT's Lindsay Spann spotlights current trends in insurance recruitment and retention

Lindsay Spann of IAT highlights current insurance hiring and retention trends

“I would say that one of the most recent trends in recent years has certainly been the desire to build a more diverse, equitable and inclusive culture,” Spann said. “I think employers are looking for ways to really understand the basics [of] what their culture represents. And I think it’s important for organizations to really take a more holistic view of that and really assess where they’re at right now before they can build and improve what they’re trying to create.”

Spann also said that recruitment is increasingly looking for candidates who do more than just fit in with the company culture. Recruiters, she said, are looking for “culture addition” rather than simply “culture fit.”

†[We’re] recruiting with a different mindset of not someone who can just come in and do the job and requirements listed. We are now looking for candidates who can add something to the culture – whether that be from a diverse perspective, background, race, gender or sexual orientation. All elements of diversity are now a big part of the conversation, but take it with a different lens. ‘How can someone add to the culture we have’ versus ‘How can someone fit into what we’ve been doing’ as things continue to evolve.”

Read more: Removing barriers to entry into the insurance industry

Spann also said the COVID-19 pandemic continues to pose challenges to recruitment and retention.

“I’d say it’s still going on,” she said. “I’d say it’s not only creative and adaptive, but also has a level of patience and grace — patience for ourselves in terms of, we’re all human beings going through all these changes at once.”

View the full roundtable discussion here.

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